We have worked hard to provide an auction platform that is user friendly and easy to navigate. With that being said we know you might have some questions. Here is a list of the most frequently asked questions and their answers.
Do I have to provide my credit/debit card to create an account and bid on items?
No. We do not require your credit/debit card information to create an account or bid on items. We just ask for basic information to ensure we’re dealing with a real human who is old enough to be using our site.
Can I see the items that I would like to bid on?
Yes and we actually encourage that. Just stop by our store at 540 2nd ST in Idaho Falls, ID anytime between 10 AM and 6 PM Monday through Friday. We are closed on Saturday and Sunday.
When do I have to pay for my items?
We do require that you pay for your items within 24 hours of an auction closing. If we do not receive payment we may relist the items and block your user account from future bidding.
Do you charge a buyer’s premium?
No, we do not charge a buyer’s premium and we never will.
How do I get the items I have won at your auction?
You have several options to pick up your items. You can come by our store at 540 2nd ST in Idaho Falls during business hours or you can choose to have your items shipped to you. During the auction you can see different shipping options and their cost by putting your zip code into the shipping box calculator.
If I’m not happy with my purchase can I return my items?
Yes, mukruk has a 30-day return policy. We do ask that the item is returned in the same condition that you received it.
If I want to sell items on mukruk what commission do I pay?
mukruk charges a straight 20% commission. There are no additional fees to sell on our platform.
When my items sell on mukruk how do I get paid?
There are several great options our sellers can choose from to get paid. You can choose to have your payments sent to you electronically or we can give you a check. Payments are made available within 72 HRS of auction close.